FileHub FAQ: Common RAVPower FileHub Questions Answered!

All the hype around the incredible WD009 RAVPower FileHub has proved the product is here to say. But with a multifunctional product – it’s a travel router and power bank that provides safe file transfer, even to transfer files between iPhone and Mac – some questions have arisen. These are usually about usage, and there seems to be some common themes. So if you need help with FileHub, look no further than this FileHub FAQ!

So, to make everything easier we decided to look at the most common questions and answer them!

You can check these out below. If you have any other questions in the meantime, feel free to drop us a comment in the comments section at the bottom of the page!

Q1. How Can I Use This Device?

Q2. Why Can’t My FileHub Recognize My Portable SSD/HDD?

Q3. Can I transfer word files with the WD009 RAVPower FileHub? I need to pull files from my external hard drive to my iPad Pro.

Q4. Can I hard wire connect this hub to my home router and access my connected (USB or flash drive) off site?

Q5. Is this the newest model FileHub?

Q6. Is a Cord Included?

Q7. I want to Transfer Files Between iPhone and Mac. Does it support Mac Format Drives?

Q8. Do I need Internet Access (WiFi) to Connect the Filehub to My iPad Pro? Can I use RAVPower FileHub Without Wifi Instead?

Q9. Can this Device be Carried Through Airport Security? Is the Battery Removable? Is the Battery a Problem with Airlines in Checked Luggage?

Q10. Can I Smoothly Stream >4gb Movies (mp4) on an exfat SD?

Q11. How Does Team Collaboration Work?

Q12. Will this Work With a ChromeBook?

Lets get the FileHub FAQ started!

FileHub FAQ – Get Help with FileHub!

safe file transfer with ravpower filehub

Q1. How Can I Use This Device?

The RAVPower FileHub is an incredible multi-functional device. It allows you to do a multitude of activities with ease, including:

USE THE POWER BANK FEATURE: Press the power button to turn on the battery LED light and charge other devices.

ONE-KEY BACKUP: Long press the power button for 5-8 seconds until the WiFi icon light, SD Card LED light (when plugged in) turn on to use one key backup, wireless safe file transfer and travel router features.

CONNECT TO WIFI: Use you phone, tablet or laptop to connect to the Filehub’s WiFi.

SAFE FILE TRANSFER: Transfer files via app or web. Shoot pictures or videos with the app and save it directly to your HDD.

ADMIN AND GUEST WIFI ACCOUNTS: Log in with the Default Password and then reset the admin and guest passwords.

If you want to read more, check out ten unusual ways that having a FileHub will improve your life!

Q2. Why Can’t My FileHub Recognize My Portable SSD/HDD?

There are two key reasons this might be. Firstly, your portable SSD/HDD may be password protected, so the RAVPower FileHub can’t recognize it.

Alternatively, you can check if the WiFi chip (WiFi LED light) turned on. If it didn’t turn on, this means your phone hasn’t found the FileHub’s WiFi and so it couldn’t detect your SSD/HDD.

Q3. Can I transfer word files with the WD009 RAVPower FileHub? I need to pull files from my external hard drive to my iPad Pro.

A: Definitely! This is an easy FileHub FAQ! RAVPower FileHub offers safe file transfer for the following file formats:

  • Audio: MP3,AAC, M4A
  • Video: MP4, MOV, m4v, 3GP, MPG, MKV, RM, RMVB, AVI, TS, FLV, VOB, M2TS, DIVX, WMV
  • Photo: jpg, tiff, bmp, png
  • Document: txt, Word, Excel, PPT, PDF (invoke 3rd Party App to open)

Q4. Can I hard wire connect this hub to my home router and access my connected (USB or flash drive) off site?

This is a unique 3 in 1 unit. As a FileHub, it supports: 

  1. One key backup: Upload your SD card stored photos to your hard disk or flash drive easily.
  2. You can access your USB, flash drive and an SD card while connected to the WiFi of RP-WD009, with no need to use an Ethernet connection.
  3. Transfer or share files from an SD Card>>HDD/Flash Drive SD Card>> to a phone/iPad/laptop.
  4. In-app camera to save photos and videos directly to an SD card or HDD.

As a Travel Router, it supports:

  1. Router Mode when connected to a DSL or a cable modem works as a regular router.
  2. Bridge Mode connects to an existing WiFi network and broadcast it as a new wireless signal.
  3. AP Mode (Wired -> Wireless) plug in an Ethernet cable and it will take a wired signal and turn it wireless.

As a power bank, it can charge your portable devices when traveling.

Q5. Is this the newest model FileHub?

The WD009 is an all-new model for 2019. We have a range of FileHubs and incredible file transfer devices; you can check them out here.

Q6. Is a cord included?

A: Yes, a USB 3.0 charging cable is included. You may transfer files by WiFi, although it may be possible to use the USB3 cord to the iPad Pro to do so.

Q7. I want to Transfer Files Between iPhone and Mac. Does it support Mac Format Drives?

A: No it does not support Mac formatted drives, like NTFS drive.

Q8. Do I need Internet Access (WiFi) to Connect the Filehub to My iPad Pro? Can I use RAVPower FileHub Without Wifi Instead?

The FileHub can generate its own WiFi (FileHubPlus-XXXX). For your convenience, we recommend connecting your iPad Pro to the FileHub’s WiFi for safe file transfer to and from an external hard drive. If you need further help with FileHub in this area, please refer to the user manual.

Q9. Can this Device be Carried Through Airport Security? Is the Battery Removable? Is the Battery a Problem with Airlines in Checked Luggage?

Yes, you can carry the FileHub onto planes as the battery size is within general aviation limits. You should be able to place it in checked luggage if it is turned off. If you’re concerned at all, we suggest contacting your airline.

The battery isn’t removable.

Q10. Can I Smoothly Stream >4gb Movies (mp4) on an exfat SD?

Yes you can smoothly stream movies but not support 4k and above video.

Q11. How Does Team Collaboration Work?

help with filehub - filehub faq

Essentially, the team collaboration idea is a personal cloud. You can access your movies, music, and photos at home or on the road when you connect up to five different devices to the unit via local Wi-Fi network. You can also stream and safe file transfer/share to these devices simultaneously.

However, please be aware that the FileHub can’t work like TeamViewer or modify the file.

Q12. Will this Work With a ChromeBook?

Sorry, it doesn’t work with Chromebooks.

There we have it – a FileHub FAQ offering some help with FileHub. We hope to have answered your question. If not, drop a comment on this blog page and we’ll answer you there or add the question to our page!

Leave a Reply

Your email address will not be published.